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DTSTART:20120926T180000Z
DTEND:20120926T210000Z
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SUMMARY:"KEEPING CUSTOMERS" Afternoon Business Workshop
DESCRIPTION:How to turn the tough customers into your best customers!\n\n\n\nSubject matter to be covered includes: \n\n	\n		 How to prevent 95% of all problems with customers.\n	\n		 How to build trust\n	\n		 Maintain a winning attitude\n	\n		 Communicating respect\n	\n		 Cultivating a great sense of humor\n	\n		 Listen effectively\n	\n		 Clarify communication in conflict\n	\n		 Calm angry people\n	\n		 Turn irate customers into raving fans\n	\n		 Handle ornery people\n	\n		 Overcome stress and burnout\n\nEach student will receive a 30-page illustrated student manual.\n\n\n\nThis workshop is presented by Bill Drury.  Bill is a client communications expert.  He speaks\, trains\, and travels extensively.  His lively presentations and DVD programs have made him a recognized leader in the field of conflict resolution.  Bill has proven to be one of the most effective and entertaining speakers in the industry.
X-ALT-DESC;FMTTYPE=text/html:<span class="cm_editor_fix"><strong>How to turn the tough customers into your best customers!</strong><br />\n<br />\nSubject matter to be covered includes: </span>\n<ul>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;How to prevent 95% of all problems with customers.</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;How to build trust</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Maintain a winning attitude</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Communicating respect</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Cultivating a great sense of humor</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Listen effectively</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Clarify communication in conflict</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Calm angry people</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Turn irate customers into raving fans</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Handle ornery people</span></li>\n	<li>\n		<span class="cm_editor_fix">&nbsp\;Overcome stress and burnout</span></li>\n</ul>\n<span class="cm_editor_fix">Each student will receive a 30-page illustrated student manual.<br />\n<br />\nThis workshop is presented by Bill Drury.&nbsp\; Bill is a client communications expert.&nbsp\; He speaks\, trains\, and travels extensively.&nbsp\; His lively presentations and DVD programs have made him a recognized leader in the field of conflict resolution.&nbsp\; Bill has proven to be one of the most effective and entertaining speakers in the industry.</span> 
LOCATION:Lincoln Parish Visitors Center 2111 North Trenton Street in Ruston\, Louisiana
UID:e.682.314
SEQUENCE:3
DTSTAMP:20260506T184836Z
URL:https://business.rustonlincoln.org/events/details/keeping-customers-afternoon-business-workshop-09-26-2012-314
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