BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20120926T133000Z
DTEND:20120926T163000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:"KEEPING CUSTOMERS" Morning Business Workshop
DESCRIPTION:How to turn the tough customers into your best customers!\n\n\n\nSubject matter to be covered includes:\n\n	\n		 How to prevent 95% of all problems with customers.\n	\n		 How to build trust\n	\n		 Maintain a winning attitude\n	\n		 Communicating respect\n	\n		 Cultivating a great sense of humor\n	\n		 Listen effectively\n	\n		 Clarify communication in conflict\n	\n		 Calm angry people\n	\n		 Turn irate customers into raving fans\n	\n		 Handle ornery people\n	\n		 Overcome stress and burnout\n\nEach student will receive a 30-page illustrated student manual.\n\n\n\nThis workshop is presented by Bill Drury.  Bill is a client communications expert.  He speaks\, trains\, and travels extensively.  His lively presentations and DVD programs have made him a recognized leader in the field of conflict resolution.  Bill has proven to be one of the most effective and entertaining speakers in the industry.
X-ALT-DESC;FMTTYPE=text/html:<strong>How to turn the tough customers into your best customers!</strong><br />\n<br />\nSubject matter to be covered includes:\n<ul>\n	<li>\n		&nbsp\;How to prevent 95% of all problems with customers.</li>\n	<li>\n		&nbsp\;How to build trust</li>\n	<li>\n		&nbsp\;Maintain a winning attitude</li>\n	<li>\n		&nbsp\;Communicating respect</li>\n	<li>\n		&nbsp\;Cultivating a great sense of humor</li>\n	<li>\n		&nbsp\;Listen effectively</li>\n	<li>\n		&nbsp\;Clarify communication in conflict</li>\n	<li>\n		&nbsp\;Calm angry people</li>\n	<li>\n		&nbsp\;Turn irate customers into raving fans</li>\n	<li>\n		&nbsp\;Handle ornery people</li>\n	<li>\n		&nbsp\;Overcome stress and burnout</li>\n</ul>\nEach student will receive a 30-page illustrated student manual.<br />\n<br />\nThis workshop is presented by Bill Drury.&nbsp\; Bill is a client communications expert.&nbsp\; He speaks\, trains\, and travels extensively.&nbsp\; His lively presentations and DVD programs have made him a recognized leader in the field of conflict resolution.&nbsp\; Bill has proven to be one of the most effective and entertaining speakers in the industry.
LOCATION:Lincoln Parish Visitors Center Board Room 2111 North Trenton Street in Ruston\, Louisiana
UID:e.682.313
SEQUENCE:3
DTSTAMP:20260506T185027Z
URL:https://business.rustonlincoln.org/events/details/keeping-customers-morning-business-workshop-09-26-2012-313
END:VEVENT

END:VCALENDAR