"KEEPING CUSTOMERS" Afternoon Business Workshop
How to turn the tough customers into your best customers!
Subject matter to be covered includes:
- How to prevent 95% of all problems with customers.
- How to build trust
- Maintain a winning attitude
- Communicating respect
- Cultivating a great sense of humor
- Listen effectively
- Clarify communication in conflict
- Calm angry people
- Turn irate customers into raving fans
- Handle ornery people
- Overcome stress and burnout
This workshop is presented by Bill Drury. Bill is a client communications expert. He speaks, trains, and travels extensively. His lively presentations and DVD programs have made him a recognized leader in the field of conflict resolution. Bill has proven to be one of the most effective and entertaining speakers in the industry.
Date and Time
Wednesday Sep 26, 2012
1:00 PM - 4:00 PM CDT
Wednesday - September 26, 2012
1 to 4 p.m.
Location
Lincoln Parish Visitors Center
2111 North Trenton Street in Ruston, Louisiana
Fees/Admission
Early Registration through September 1, 2012:
Registration after September 1
Website
Contact Information
Scott C. Terry (318) 255-2031
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