"KEEPING CUSTOMERS" Morning Business Workshop

How to turn the tough customers into your best customers!

Subject matter to be covered includes:

•  How to prevent 95% of all problems with customers.
•  How to build trust
•  Maintain a winning attitude
•  Communicating respect
•  Cultivating a great sense of humor
•  Listen effectively
•  Clarify communication in conflict
•  Calm angry people
•  Turn irate customers into raving fans
•  Handle ornery people
•  Overcome stress and burnout

Each student will receive a 30-page illustrated student manual.

This workshop is presented by Bill Drury.  Bill is a client communications expert.  He speaks, trains, and travels extensively.  His lively presentations and DVD programs have made him a recognized leader in the field of conflict resolution.  Bill has proven to be one of the most effective and entertaining speakers in the industry.