Workshop: Customer Service - Turning Transactions into Relationships

Topics:

•  The critical 7-10 seconds
•  How to remember names
•  Bringing down barriers & creating trust
•  Exceeding customer expectations – the 5% difference
•  Follow up – follow through…creating an attitude of service

Purpose: The ability to turn a single transaction into a repeat customer is built around relationships. Customers buy from organizations they trust, like & feel comfortable doing business with. Much simpler said than done. This seminar focuses on key issues that can be implemented immediately that will impact business and “win friends and influence people”.

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